Refund policy
Refund Policy
At Purple Sunrise Designs, every item is crafted or printed just for you. For that reason, we do not accept returns or exchanges on any products. However, if your order arrives damaged or an item is missing, we are happy to help make it right.
Damaged Items
If your item arrives damaged, please email us at contact@purplesunrisedesigns.com within 7 days of delivery. Be sure to include:
- Your order number
- Photos clearly showing the damage
Once we review and approve your claim, we will provide return instructions. The item must be returned to us at your expense before a refund is issued. Once the item is received and inspected, we will process a full refund for the damaged product.
Missing Items
If you received a package with missing items, contact us at contact@purplesunrisedesigns.com within 7 days of delivery. Please include:
- Your order number
- A clear photo of the packing slip and packaging contents
If verified, we will either ship a replacement or issue a refund for the missing item(s), depending on availability.
Multiple Shipments
Please note that your order may arrive in separate packages. Some products ship from different locations depending on the supplier or production facility. This is normal, and you will not be charged extra for split shipments.
Important Notes
- Unwanted items are not eligible for return or refund.
- Unauthorized returns without a Return Authorization Number will not be accepted.
- Approved refunds are processed promptly. Depending on your payment provider, it may take several business days for the funds to appear in your account.
We appreciate your understanding and are committed to ensuring your satisfaction with every order.